CallProCRM - SCREENSHOTS

The World's #1 eMarketing & Call CentricCRM
Long calls to business:

This scenario could be calling businesses or consumers where the call is a longer conversation, we've assumed an average talk time of 5 minutes.

CallProCRM makes the wrap up for each call much more efficient, automatically moves the sales agent to the next call in the list and dials the number. These efficiencies mean that a tele-sales operative can get through a lot more work in any given month.

These calcuations show that:
  • Using CallPro CRM is 35% more efficient than using a spreadsheet, or traditional CRM system. 
  • The consequence of this is that the CallPro CRM subscription pays for itself in 1.8 days of calling
  • Each agent/sales-rep can go on to make 609 more calls than using another method (in a month)
               
CallPro CRM
Traditional CRM
or spreadsheets
Average dial and connect time
10 seconds
20 seconds
 
Unsuccessful contacts
(Includes no-answer, voicemail)
5%
5%
Average talk time
45 s.
45 s.
Average Wrap
(Includes sending emails, setting Response/Disposition, setting call-back date, typing notes, etc.)
5 s.
10 s.
Total unsuccessful call time
50 s.
55 s.
 
Successful contacts
(Includes all answered calls)
95%
95%
Average talk time
300 s.
300 s.
Average Wrap
(Includes sending emails, setting Response/Disposition, setting call-back date, typing notes)
35 s.
185 s.
Total successful call time
335 s.
485 s.
 
Time to next record
2 s.
30 s.
 
Average call time
5.55 mins
8.56 mins
Efficiency improvement
35%
Number of calls in 7 hour day per agent/sales-rep
76
49
Number of extra calls per month per agent/sales-rep
609
Assuming a 5% success rate
30 extra sales
for every agent/sales-rep every month