Long calls to business:
This scenario could be calling businesses or consumers where the call is a longer conversation, we've assumed an average talk time of 5 minutes.
CallProCRM makes the wrap up for each call much more efficient, automatically moves the sales agent to the next call in the list and dials the number. These efficiencies mean that a tele-sales operative can get through a lot more work in any given month.
These calcuations show that:
This scenario could be calling businesses or consumers where the call is a longer conversation, we've assumed an average talk time of 5 minutes.
CallProCRM makes the wrap up for each call much more efficient, automatically moves the sales agent to the next call in the list and dials the number. These efficiencies mean that a tele-sales operative can get through a lot more work in any given month.
These calcuations show that:
- Using CallPro CRM is 35% more efficient than using a spreadsheet, or traditional CRM system.
- The consequence of this is that the CallPro CRM subscription pays for itself in 1.8 days of calling
- Each agent/sales-rep can go on to make 609 more calls than using another method (in a month)
or spreadsheets |
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Average dial and connect time | ||
Unsuccessful contacts (Includes no-answer, voicemail) |
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Average talk time | ||
Average Wrap (Includes sending emails, setting Response/Disposition, setting call-back date, typing notes, etc.) |
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Total unsuccessful call time | ||
Successful contacts (Includes all answered calls) |
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Average talk time | ||
Average Wrap (Includes sending emails, setting Response/Disposition, setting call-back date, typing notes) |
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Total successful call time | ||
Time to next record | ||
Average call time | ||
Efficiency improvement | ||
Number of calls in 7 hour day per agent/sales-rep | ||
Number of extra calls per month per agent/sales-rep | ||
Assuming a 5% success rate | for every agent/sales-rep every month |