NM Insight - Social Care Survey 2012

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The State of Social Customer Service - 2012

Brands have lost the power they once had over consumers, who now hold the reins and are sharing their brand experiences and opinions online. The lines between Marketing and Customer Service are now blurred. Brands need to accept this and ensure they are ready to react on all channels. Want to find out how?

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SmartCloud

1 Camac House
Bow Bridge, Kilmainham,
Dublin D08 YX74
Ireland
Dublin: +353 1 685 9306
London: +44 2033 895 779
New York: +1 646 233 2608
e: info@smartcloud.ie

About Us

SmartCloud works with progressive small and medium sized businesses to help them improve their lead generation, sales execution and customer retention.
For over a decade we have been building a strong reputation for delivering practical business solutions that enable organisations like yours to streamline internal and external business processes and to build stronger relationships with staff, suppliers, prospects and customers.
SmartCloud provides powerful yet easy-to-use systems that help you achieve a sustainable competitive edge by moving away from the long-term capital expenditure of traditional I.T. and toward flexible cloud solutions.
Our 'sweet spot' clients are businesses with 5 to 500 employees; primarily in the web, high tech, financial services, media and distribution sectors.