Freshdesk

Freshdesk is the leading multi-channel cloud helpdesk & customer support software. Provide support wherever your customers are - Email, web, phone, Twitter or Facebook. Freshdesk has deep Google Apps integration for contact sync, support portal Google Analytics, single sign on and Gadgets to even manage tickets from Gmail. Freshdesk lets you support your customers wherever they are with:

Robust ticket management and intelligent automations, when customers want to talk directly to you
Integrated community support forums and a separate knowledge base when customers want to talk to each other
Social support across multiple Twitter accounts & Facebook pages, when customers are talking to the world

Freshdesk

SmartCloud

1 Camac House
Bow Bridge, Kilmainham,
Dublin D08 YX74
Ireland
Dublin: +353 1 685 9306
London: +44 2033 895 779
New York: +1 646 233 2608
e: [email protected]

About Us

SmartCloud works with progressive small and medium sized businesses to help them improve their lead generation, sales execution and customer retention.
For over a decade we have been building a strong reputation for delivering practical business solutions that enable organisations like yours to streamline internal and external business processes and to build stronger relationships with staff, suppliers, prospects and customers.
SmartCloud provides powerful yet easy-to-use systems that help you achieve a sustainable competitive edge by moving away from the long-term capital expenditure of traditional I.T. and toward flexible cloud solutions.
Our 'sweet spot' clients are businesses with 5 to 500 employees; primarily in the web, high tech, financial services, media and distribution sectors.