Social CRM - Customer Relationship Management for Sales 2.0
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A CRM application is an invaluable tool that will simplify the management of your business. Implementing the right CRM can increase sales efficiency – you can close more deals, increase sales, and improve forecast accuracy. We’re not talking just a couple percentage points here and there. If used correctly, a CRM can improve productivity by 30%.
With a CRM, there’s no secret formula. It simply manages most of your critical customer information so that you can look at it all in one place. Without leaving the application, you can view contact information, follow up via email or social media, manage tasks, and track your performance, among other benefits. Different products have different strengths, so define your requirements first and then see which CRM best meets them. |
Nimble
Nimble is the world’s first Social Relationship Manager. It integrates all of the major social networks plus Email into one seamless environment. Nimble empowers small businesses to collaborate more efficiently and to listen to, engage with and nurture their community in order to attract and retain the right customers. We use Nimble in SmartCloud as our CRM and we are a Nimble Solution Partner.
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Jugnoo
Harness the Full Power of the Social Web using One comprehensive Platform. Drive, manage and measure customer acquisition and retention through Jugnoo’s Social CRM platform. One platform to promote brands and products, increase online visibility and build strong customer relationships.
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Workbooks
Finalist in the prestigious CRM Idol competition in both 2011 and 2012, Workbooks enables SMEs to accelerate sales, improve marketing, streamline business processes and improve the quality of customer support. With a 98% customer renewal rate, Workbooks is one of the fastest growing providers of CRM applications.
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CapsuleCRM
Capsule is a simple, flexible CRM for small businesses and sales teams. It is a multitasking Swiss Army knife for SMEs. With a user-friendly mix of task-management system, sales-pipeline technology and calendar tools, Capsule makes it easy to keep track of customers and other contacts, sales opportunities and follow-ups.
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CallProCRM
CallProCRM is the complete integrated system for CRM, sales lead management, telemarketing and email marketing. CallProCRM bridges the gap between Call Center software, CRM applications and Lead Generation campaign management as the world's #1 eMarketing and Call-Centric CRM.
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OnePageCRM
OnePageCRM is a really simple online CRM for small business. It is the only one with a built-in sales methodology that produces results! You decide the next action required for each contact upfront and put your prospects in a continuous loop, where they float to the top when action is required. This action-driven sales management means your database NEVER becomes a dead list of contacts.
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Contactually
Contactually is relationship manager for your important contacts. It is a super simple CRM that acts as a personal assistant for your email. Prioritize your contacts and be automatically reminded to reconnect with the most important people that are slipping off your radar and then sync it all with your main CRM.
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Work[etc]
WORK[etc] combines CRM, Project Management, Shared Calendars, Help Desk, Timesheets, Billing and Document Management applications into a single, seamless interface to provide an integrated software platform on which you can run your entire business.
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StreakCRM
Streak lives where you live, in your inbox. Streak is a complete reinvention of your Gmail inbox, allowing you to manage your deals, projects or support cases right inside Gmail itself. It lets you group emails from the same person together into one view and move that person through your pre-defined pipeline, so when a new email comes in, you'll have all the context you need to move the deal to the next stage.
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FiveHundredPLUS
Five Hundred Plus uses LinkedIn to help you make the most of your most valuable connections. Unlike most CRM applications used by companies to manage clients and leads, Five Hundred Plus focuses on your own personal network, not your company's. The main objective is to help you track when you were last in touch with someone and when you should get back in touch so they don't forget you.
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Batchbook
Batchbook’s social CRM is built for small businesses. It acts as a hub for teams who need to keep track of important customer relationships. You can use Batchbook to keep track of customer contact info, conversation history, social postings, as well as custom data and follow up tasks. Businesses that use Batchbook become more efficient and more connected to customers and prospects, which leads to faster growth.
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Pipedrive
Pipedrive gives you an immediate overview of your sales pipeline as your deals are displayed by their sales stages. This clearly shows how your team is doing and helps you focus. Quickly zoom in with filters, see the sales pipeline for individual team members, specific products and timelines, such as new deals added this week. Perfect for quickly getting to the heart of your questions that come up regularly.
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BiznessCRM
Bizness CRM is the only CRM designed specifically for selling to small businesses. Bizness CRM organizes local leads by industry and then narrows them down based on numerous optional criteria. In addition, BiznessCRM provides beautifully designed sales tracking tools for users to easily track the sales process and close more small business clients. Other features include an easy to use sales tracking pipeline, an appointment scheduling calendar, a powerful metrics dashboard, team collaboration ability, email message syncing, native Android app, native iPhone app and now an iPad app to track sales on the go.
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Insightly
Insightly is a simple to use yet powerful CRM system for small business. With integrations to Google Apps, MailChimp, LinkedIn and Twitter, and with great mobile apps for tablets and smart phones, Insightly is the leading customer management system for small business. Insightly has an excellent project management system built right in. Define tasks and milestones for projects, and get email reminders of what's coming up and what needs to be done. Associate contacts and employees with projects and specify the roles they play. Add files to projects so data can be shared between participants.
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NetSuite
NetSuite is not cheap, it is aimed at mid-market companies rather than SME's, but it does give you all the tools you need to run your business in the cloud. NetSuite is a suite of applications that cover numerous business functions. These include CRM, Enterprise Resource Planning (ERP), ecommerce, customer support, accounting, sales force automation, partner relationship management, inventory management and marketing automation. It's designed to give you complete visibility over every part of your business, helping to increase productivity while improving cash flow and profitability.
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Zoho CRM
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency and reduce costs. Zoho CRM frees you to do what you do best: selling. Automate tasks, improve workflow and focus on creating and capturing opportunities. Zoho CRM’s Opportunity Tracking tool gives you a comprehensive view of all your sales activities. Know where every customer is in the sales cycle, deal size, contact history, even competitor information to help craft more effective messaging. Dynamic Reports & Dashboards provide an easy, accurate read of everything going on. |
